Help Desk
See if one of these topics can help. If not, contact our support team at Roost & Root (Formerly Urban Coop Company). The fastest way to get help is to call us 877-741-2667 or open a support ticket using our support ticket form. We usually respond in several hours but always within 24 hours during normal work days.
Self-Serve answers to common questions…
Or create a support ticket…
Please email any files to support@roostandroot.com after submitting your ticket.
We build our products in a 10,000 ft² shop at our residence ranch 301 S. Canyonwood Drive, Dripping Springs, Texas 78620. We have most of what we sell set up onsite and enjoy showing to potential customers by appointment during weekdays. Our display area is currently closed until Late September 2025. However we are happy to answer any and all questions via phone, give us a call at 877-741-2667.
Telephone Hours
| Monday-Friday | 7AM – 7PM Central Time |
| Saturday | 8AM – 12PM Central Time |
| Phone: | 877-741-2667 |
| Email: | support@roostandroot.com |
Visit Our Shop – By Appointment Only
| Mon – Thu | 8AM – 4PM CST Closed Friday-Sunday |