Guide to Receiving Your Residential Freight Shipment

Exciting news – your order is on its way! We want to make sure you’re fully prepared for the delivery process, so we’ve outlined everything you need to know below. From the phone call you’ll receive from the freight company to what you’ll need to do when the shipment arrives, we’ve got you covered! If you have any questions or need assistance, don’t hesitate to reach out – we’re here to help every step of the way! Phone: 877-741-2667 | Text: 512-334-6610 Once your shipment arrives at the terminal closest to your location, the shipping company will give you a call to schedule a delivery appointment. When the freight company arrives, they will unload the crate to a spot accessible by a pallet jack. However, they won’t un-palletize the items or move them into place for you, and their ability to move the crate can be limited. If the crate ends up in a less-than-ideal spot, don’t worry—it’s easy to carry the individual parts from the offloading area to your assembly location.  

Assembly Information:

A full set of printed instructions will arrive with your coop. However, we highly recommend taking a look at them ahead of time to familiarize yourself with the coop and the assembly process. Our instructions are also a great resource for getting the most out of your new coop once it’s assembled! Walk-In Coop Instructions Walk-In Coop Assembly Overview Video    

• Be Available for Delivery: The carrier will require that someone be available to receive and sign for the shipment. When scheduling the delivery, make sure you pick a day that works best for you. Freight carriers typically give a wide delivery window on the day of delivery, such as “we’ll be there between 10 am and 5 pm.” To make things easier, ask if the driver can call you about 30 minutes before arrival, so you have time to meet them.
• Inspect Your Shipment: Before signing for the delivery, always check for any obvious damage. If there are any issues, make sure to note them on the paperwork the driver provides. Then, call us as soon as possible at (877-741-2667). We’ll make sure replacement parts are sent your way quickly!
• If You’re Hiring an Assembly Service: We recommend receiving the shipment, unpacking the parts, and checking everything for potential damage before your assembly team arrives. There’s nothing worse than having your assembly crew ready to go, only to discover damaged items. Taking a moment to inspect the parts ahead of time can save you a lot of hassle later on.
• Check Accessibility: Keep in mind any potential accessibility issues the driver may face. Since they’ll likely be using a tractor/trailer rig, consider factors like long driveways or narrow roads that might not accommodate the truck (e.g., mountainous areas or dead-end roads). If you think this might be an issue, let us know ahead of time. We’ll find an alternative solution to get your coop delivered!
• Tracking Information: Once your order is picked up, we’ll send you an email with tracking details. Please note that the delivery date shown is for the terminal only, not the actual delivery to your home. The freight company will reach out by phone to set up a delivery appointment.

If you have any questions along the way, feel free to contact us. We’re here to ensure everything goes smoothly!