List of most frequently asked questions…

Our Coops In Particular (3)

It’s pretty easy to teach the chickens to use the waterer. You can either activate the nipple and cause it to drip when the chickens are near or hold a chicken and gently tap it’s beak against the waterer. Either one is enough to teach them what to do. Once one chicken figures it out, they all follow suit. They figure it out pretty quickly. You will also want to remove any other waterers while they are learning.

Oh boy do we! We have anywhere from 50-100 chickens at our place at any one time. We are heavy users of our coops. Using our coops on a daily basis is one of the things we think makes a great product.

When a new product is introduced we build a prototype that we put into immediate use and then refine from there based on daily use. Are the latches secure? Do the birds sleep where they are supposed to? Do they lay where they are supposed to? It is easy to clean? These are all really important questions that we figure out from early use of the prototypes.

After a coop is put into production we continue to use them heavily. This helps us refine the coops we build and come up with product improvements. One example is the adjustable roost bar in the Backyard Coop. This improvement came about through our daily use with a variety of types and ages of chickens.

Yes, we certainly hope so! Because we send the majority of our coops flat packed in boxes with final assembly to be done by the customer we put a LOT of thought in to making all of our coops assembly friendly by ordinary people. No need to be a master builder! All of our coops come standard with a DIY toolkit neatly packaged in a plastic toolbox that includes everything you need to put them together – except for a cordless drill and for the taller coops, you’ll also need a ladder. Detailed instructions with pictures and words are also included in the toolkit. We also have builders standing via phone or text that can help you if you run in to an issue during assembly.

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COVID-19 Message...
March 16, 2020
First off, we want to thank you for shopping at Roost & Root.  We are passionate about what we do and feel a great sense of purpose and pride in serving our customers over the past 7 years. Springtime is our normal peak season. With the CV-19 pandemic, we're busier than ever before with people seeking food security that comes from backyard farming. Dyan and I wanted to share a couple of things about how we are planning to behave while this spring season plays out.
  1. Roost & Root is considered an essential livestock housing manufacturer and is not being asked to close. We work in an open air shop that allows for plenty of social distancing. We have put in place recommended  protections and plan to work.
  2. We won't raise our prices to make more money or slow down demand during this difficult season. Why punish our customers? It makes no sense. We may have to raise prices if we are forced to purchase materials or labor at higher costs.  Our profit margins are not enough to absorb significant materials increases.  We do not presently know of any such supply issue, but can imagine it's possible. 
  3. We have historically been able to keep our spring back-order to 3 weeks or so... we see this going out further and are not going to slow it by raising prices...
    1. Our shop has a peak capacity due to size and can only responsibly  expand it so fast. We are expanding capacity though as we speak.
    2. We want our quality to stay high, so we will only add staff as fast as we can properly train them... and provide for their safety.
    3. We are located in an area where we cannot operate beyond M-F 7am to 7pm.
  4. We have indications from shippers that they have no plans to slow down.  So we do not believe shipping will present an issue.
  5. We plan to continue our policy of fulfilling orders in the order they are received and will not allow for "premium" pricing on orders to obtain a jump in the order queue. It's not fair.
We have close to a 100% on time delivery and scheduling track record on over 10,000 orders over the past 7 years.  We're smart about what we do.  After you place your order, our system will clearly commit your order to a weekly production batch.  We, in good faith manage this promise given the above information and will promise to stay in touch if for any reason we learn that circumstances beyond our control cause us to think we'll miss our promised delivery.

Thank you very much!

Dyan & Montie Twining